Warranty & Complaint Process

All repair work carried out by CCH Caravan & Motorhome Repairs and paid in full is guaranteed for a period of six months from the date of completion.

What's Not Included

1. Fair wear and tear.
2. Misuse of equipment.
3. Damage caused by freezing or accidents.
4. Third party interference.
5. Lack of lubrication or wear and tear, items such as bulbs, fuses and tyres.

Complaint Handling Process

In the unlikely event of a complaint, we will acknowledge your complaint within 3 working days, investigate and then aim to provide a final response within 10 working days.

If the issue is complex (e.g. involves third party parts) we will provide a new holding response explaining why more time is needed, and a new deadline.

Resolving The Issue

If the complaint is valid, we will offer a suitable remedy, which may include:

• Re-carrying out the service or repairing the fault at no additional cost.
• A full or partial refund.